Michael Hill Craigieburn — Jewelry Store in Craigieburn

Reviews of Michael Hill Craigieburn

• Joseph

  Added 2014.10.09

  If your jeweler was unable to rhodium plate my ring I should have been contacted right away and I would have taken it to Angus and Coote where the ring was purchased as I intended in the first place. Your assured me you could rhodium plate the ring and should not have proceeded if there was any spec of hesitation.
• Logan

  Added 2014.09.30

  I should have had my ring returned in the original state it was given to your in...NOT ALTERED!
• Aaron

  Added 2014.07.04

  I would not ever make another purchase or recommend Michael Hill Craigieburn to anyone. They offered to rhodium plate my engagement ring in order to make a sale on my wedding band and when I got it back it was damaged and not in the original state I had given it to them in. I had it sent back to their incompetent jeweler to be rectified another TWO TIMES and on the final time I found additional damage, this time an imperfection (dent) to the white gold!!! and told it had been buffed casing it to be completely out of shape. I was promised calls back from Management of the store and regional manager and not once did they instigate the call. This has been going on since November 2016 and following my call today they are still trying to pass off the matter and leave me with a damaged ring.
• Mason

  Added 2013.06.13

  This just shows the poor customer service and values the company over all as well as store and staff. An engagement ring is a sentimental and extremely valuable piece of jewelry a girl can own as it marks the most special moment in my life. This moment can not be replaced and now the ring I was proposed to with has been ruined and no one is willing to fix what they damaged. Michael Hill has completely demolished my most valued possession. I am shattered beyond belief that you are not going above and beyond to replace what you have damaged. As not even your regional manager (MICHAEL) is willing to rectify this matter or even pick up the phone......THIS MATTER WILL BE TAKEN FURTHER!. THANKS FOR NOTHING MICHAEL HILL.